Student Support

Getting "Help" for AsULearn

If you have questions about AsULearn:

  • Call the ASU Tech Support Help Desk at 828-262-6266
  • Fill out a TechExcel Ticket.


i>clicker Student Response System

Student Remote Registration
  • To register your i>clicker, login to your AsULearn and look for the i>clicker block. Click Student Registration.
    student registration 
  • Enter your remote ID into the field and click Register.
    enter remote id 
  • Your remote ID is found on the back of your remote and under the batteries.
    find your remote id 
  • You can remove i>clicker remote IDs by clicking on the Remove button.
    remove remote id 
  • If your remote is damaged or lost and you purchase a new remote, it is better to add a new remote ID, leaving the original remote ID.
    add new remote id 

Registering a remote in one class in AsULearn will register it in all classes using the i>clicker integration.

Here is a video reviewing these steps.


My professor made an assignment and I want to submit a Google Doc or a DropBox file.

Here is guide that describes how to submit a Goodle doc for an assignment. The steps for submitting a DropBox file are similar, just select the DropBox repository instead of Google Docs, and log into your account.

Web Conferencing


Zoom, a cloud-based technology, allows faculty, staff and students to have interactions in real time from their computers, laptops, or mobile devices.  Zoom's web-based conferencing uses video and audio and is accessible on MacOS, Windows, iOS and Android mobile devices.  

All AppState users the ability to host online meetings with up to 50 participants.

Zoom in AsULearn

Many of you will access Zoom from a meeting your instructor has created inside an AsULearn course. Once you click on the click you may be asked to install the Zoom client before entering the session. 


Faculty, staff and students can all create Zoom meetings, with their AppState accounts. 

Creating your own Zoom Meeting

Students can create their own Zoom meetings by completing the following steps:

  • Go to to
  • Login with your AppState username and password. 
  • Look for "My Meetings" tab on the left. 
  • Click 'Host a meeting' to start an instant meeting, or click 'Schedule a Meeting' to set one up a future meeting. 

Zoom Download Center

From the Zoom Download Center you'll find links to the Zoom Client for Meetings and the Zoom mobile apps for your device.  Please note that the mobile app does not allow recording of your meeting (use the web portal above or the Zoom Client for that).

Go to to access the Download Center. 


If you have questions about Zoom please call the Appstate Tech Support line at 828-262-6266 or, for more complex questions or teaching issues, fill out a TechExcel Ticket with as much detail as possible.

Submitting Turnitin Assignment

Here the steps to submitting a Turnitin assignment.


    1. On the main course page, click the name of the assignment.
    2. The page will list the assignment description.  Scroll to the bottom and click the Submit Paper icon.  It is a small icon in the lower right bottom.

      turnitin submit button

    3. If this is your first time submitting to Turnitin, you will receive an “Accept the Turnitin Terms” message.

    4. After agreeing to the terms, you will have the option to drag and drop the file or selecting a file to upload.

      upload file to Turnitin

      Note: With the 'Add file' option, users may select a file or use Google Docs.

      File picker

    5. Be sure to click the ‘Add Submission’ button.

      You should see an uploading message.

      upload message



Recommendations and Best Practices

Recommended Programs for Use with AsULearn

Firefox is the recommended browser for accessing AsULearn. You can download the newest version here. You may also use Google Chrome or Safari. We do NOT recommend using Internet Explorer.

You should make sure you have the latest version of Java. To check your version of Java or download the newest version click here.

Adobe Reader
Some courses may require you to have a PDF reader. The link to download the latest version of Adobe Reader is here.

Quiz - Best Practices for Students
  1. Make sure you have a solid internet connection. Wireless connections can be spotty, so we encourage users to connect directly to a router or use a computer on campus.
  2. If a quiz is timed, the timer displays and indicates the time allowed for the quiz. If the browser is closed, the timer does not stop; the clock keeps ticking until the time allowed expires.
  3. When a student answers gets to the end, the student can see which questions were answered; saves happen automatically now.
  4. Students should click "Submit all and finish" when complete.

sample quiz summary of attempt

General Computer Hardware Requirements for ASU Students

Computer Hardware Requirements for ASU Students

Computer Skills Necessary for Online Learners
What computer skills do I need?

To successfully complete ASU's Online learning courses you will need some basic computer skills and access to equipment. Skills that you probably need to have--or be willing to learn quickly--are listed below. You will also find the minimum hardware requirements needed to take these classes. Additional skills and requirements might vary by instructor.

Minimum Computer Skills:

  •     Start up a computer, and find and execute software programs.
  •     Organize, copy, paste, name and rename data files.
  •     Operate a word processor, and save and organize the resulting documents.
  •     Cut and paste information from one document to another, and from one program to another.
  •     Browse your hard drive and upload a Word document Access and browse the World Wide Web.
  •     Send and receive e-mail, and attach data files to an e-mail or discussion forum.
  •     Save attached files from an e-mail.
  •     Download and save data files from a website.
  •     Download and install computer software.
  •     Navigate and post to a Web-based discussion forum.


My courses do not appear in AsUlearn.

If you don't see all of your courses when you first log into AsULearn, don't panic.

The first thing to do if you don't see one (or more) of your courses in AsULearn is to talk with your instructor to find out whether he or she will be using AsULearn for any of the "missing" courses, and if so, ask when he or she will be making the material there available to you.

Be aware that not all faculty use AsULearn, so if you don't see all of your courses, it may be that one or more of your instructors has hidden (perhaps only temporarily) the AsULearn site for a course in which you are registered. Again, the best bet is to check first with your instructor.

If you verify that your missing AsULearn course is being used by the instructor and that you are "officially" registered for the course, please submit a support request, mentioning the specific course(s) and section(s), for example ENG1001-102, that are not available to you using the support request system at

Note: You can check the navigation block in AsULearn to see all your courses arranged by context and semester.


I am having trouble logging into AsULearn.

If you are unable to login, it may be a problem with your internet connection, your browser or your password.

First try using a different browser, if you used Internet Explorer, try using Firefox or Chrome instead and see if that resolves the issue.

If you are getting a password error message, call the ASU Help Desk at 828-262-6266 or fill out a TechExcel Ticket.

Related Topic: "Shibboleth" Error

My AsUlearn pages are not displaying correctly.

Your internet browser's cache stores certain information (snapshots) of webpages you visit on your computer or mobile device so that they'll load more quickly upon future visits and while navigating through websites that use the same images on multiple pages so that you do not download them repeatedly.

The problem is that many websites often change things, so chances are fairly good that you will not see any of these changes because you are looking at one of the snapshots stored on your computer.

To avoid this problem, it is important to clear your browser cache on a regular basis. Steps for clearing the browser cache vary depending on the browser and the version of the browser you are using.

"Shibboleth" Error (Log-in)

Shibboleth is a single sign-on service which provides authentication and authorization services for several systems, including ASULearn. If you receive the following error message screen it indicates a problem with Shibboleth  (not necessarily AsULearn).

Very often this issue can be resolved by clearing the cache in your browser, making certain your are on a solid Internet connection and logging on again.  See Clear Browser History and Cache on the LTS support site.

If that does not fix it, please submit a TechExcel support ticket and indicate your issue is related to "Shibboleth".

AsULearn App

Students frequently ask about an AsULearn app for phones and tablets. The AsULearn theme is already mobile friendly, so users just need to add the web site to the home screen.

iPhone, iPad, & iPod Touch

Launch the Safari browser on Apple’s iOS and navigate to the AsULearn Homepage. Tap the Share button on the browser’s toolbar  It is  on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch. Tap the Add to Home Screen icon in the Share menu.

iphone share icon

Chrome on a Android or Galaxy

Launch Chrome and open the website or web page you want to pin to your home screen. Tap the menu button and tap Add to homescreen. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.


The stock web browser on the Galaxy S5 is simply called 'Internet' and is Samsung’s own web browser like Chrome or Internet Explorer. While using the stock Internet app simply pull down to reveal the address bar where you type the website name, and tap the three dots to the far right of the screen. This is the menu button which pops down to reveal a few options. A few down simply tap “Add shortcut to home screen” and you are done.

Homepage Icon

app icon